Open a dispute
What happens if you can't agree, and how Hookline decides.
Either side can open a dispute on a booked, running or submitted order. Describe factually what isn't right; the chat and the versions in the order serve as evidence.
During the dispute the money stays in escrow, auto-approval stops and brands keep seeing only the preview.
Our team reviews and decides: full payout, partial payout with a refund of the rest, full refund, or back to production.
Try to sort it out in the chat and with a revision first. That is almost always faster.
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